Check-in
Check-in time is any time during
our business hours. There is always a full charge for the first day of stay, regardless of check-in time.
HOURS:
Monday, Tuesday, Thursday,
Friday 6:30 a.m. to 6:00 p.m. (closed 1-2 p.m. for lunch)
Wednesday and Saturday 8:00 a.m. to 1:00
p.m.
Sunday 4:00-5:00 p.m.
Closed all major holidays.
Check-out
Check out time 1:00 p.m. Pets NOT
requested for additional time due to grooming must be picked up by 1:00 p.m. on their departure day. Any pet not picked
up by 1:00 p.m. will be charged for an additional day of boarding. We regret that we cannot accommodate check-outs during
non-business hours.
Controlled Travel
All pets entering and exiting Kountry Kennels Pet Resort & Spa must be on a leash or in a carrier until
directed otherwise. Kountry Kennels Pet Resort & Spa provides customized identification collars upon arrival.
therefore, all carriers, leashes, collars and harnesses will be returned to owner upon check-in.
Right of Refusal
Kountry Kennels Pet Resort &
Spa reserves the right to refuse admittance to any pet guest for any reason, at any time, who lacks proof of vaccinations,
displays signs of untreated or potentially contagious conditions, demonstrates aggressive behavior, or who fails our standard
health and temperament policies. All guests must be in good health and must not have had or been exposed to any contagious
or communicable illnesses within a 30-day period prior to check-in. Pets showing signs of vomiting, coughing, gagging,
sneezing, or diarrhea will not be admitted. Pets showing signs of fleas or ticks will be treated at owner's expense.
Belongings
Due to safety
and sanitary considerations, we regret we cannot accept any outside bedding or food bowls. Kountry Kennels Pet Resort
& Spa is a full-service establishment that provides all the necessary clean bedding and paper food bowls that
comforts your pet and adheres to our strict standards.
