Kountry Pet Resort & Training Center 12N911 US Hwy. 20 Elgin, IL 60124 Lodging, Training, Grooming, Day Care for your pet!

12N911 US Hwy. 20  Elgin, IL 60124
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1-847-741-5434

 
 

Office Hours

 

Kountry Kennels Pet Resort & Spa

 

Our Staff Makes the Difference:
As the region’s premiere dog and cat care and lodging facility we attract and hire only the best.

 

Kountry Kennels Pet Resort & Spa

 

Kountry Kennels Pet Resort & Spa

 

“Shedless” Dog and Cat Grooming:
Our customers call this treatment “amazing” and highly recommend it to anyone interested in controlling your dog or cats hair in their home. And that’s just one of our services!

 

Kountry Kennels Pet Resort & Spa

 

Kountry Kennels Pet Resort & Spa

 

Let’s Get Started:
We can’t wait to meet your dog or cat best friend and look forward to making he or she a friend of ours as well. Give us a call or click here to use our handy, on-line form.

 

Kountry Kennels Pet Resort & Spa

 

Check-In/Check-Out

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Check-in
Check-in time is any time during our business hours.  There is always a full charge for the first day of stay, regardless of check-in time. 


HOURS:
Monday - Friday 

6:30 a.m. to 6:00 p.m.

Saturday  

8:00 a.m. to 1:00 p.m.
Sunday

4:00-5:00 p.m.


Come rain, shine or holiday, 365 days per year, we always have staff here caring for our furry guests. However, during select major holidays we give our front desk time off to be with their families.Therefore, our lobby is closed for the following holidays in 2016:
January 1, March 27, May 29 & 30, July 3 & 4, September 4 & 5, November 24, December 24 & 25, December 31 & January 1, 2017

Kountry Pet Resort & Training Center requires a three day minimum boarding charge for the following holidays: 

Independence Day, Thanksgiving Day, Christmas Day, New Years Day. 





Check-out
Check out time 1:00 p.m.  Pets NOT requested for additional time due to grooming must be picked up by 1:00 p.m. on their departure day.  Any pet not picked up by 1:00 p.m. will be charged for an additional day of lodging.  We regret that we cannot accommodate check-outs during non-business hours.  There is a full day charge for all Sunday pick ups.

Controlled Travel
All pets entering and exiting Kountry Pet Resort & Training Center must be on a leash or in a carrier until directed otherwise.  Kountry Pet Resort & Training Center provides customized identification collars upon arrival.  Therefore, all carriers, leashes, collars and harnesses will be returned to owner upon check-in.

Right of Refusal
Kountry Pet Resort & Training Center reserves the right to refuse admittance to any pet guest for any reason, at any time, who lacks proof of vaccinations, displays signs of untreated or potentially contagious conditions, demonstrates aggressive behavior, or who fails our standard health and temperament policies.  All guests must be in good health and must not have had or been exposed to any contagious or communicable illnesses within a 30-day period prior to check-in.  Pets showing signs of vomiting, coughing, gagging, sneezing, or diarrhea will not be admitted.  Pets showing signs of fleas or ticks will be treated at owner's expense.

Belongings
Due to safety and sanitary considerations, we regret we cannot accept any outside bedding or food bowls.  Kountry Pet Resort & Training Center is a full-service establishment that provides all the necessary clean bedding and paper food bowls that comforts your pet and adheres to our strict standards.


Deposits

A deposit is required to secure your pets reservation.  If you need to change or cancel a holiday/vacation period reservation, you must notify us at least 14 days in advance or cancellation fees will apply. Changes or cancellations to a non-holiday/vacation period reservation must be made three days in advance or cancellation fees will apply.

Deposits are NON-REFUNDABLE.